TESTIMONIALS

Umbrella Realty managed my tenancy for over 4 years, smoothly and professionally. Fast and satisfactory attention was always paid to maintenance issues. The team at Umbrella communicates really well and are genuinely friendly and approachable - I always felt welcome and valued. Thanks for being such great agents, Umbrella!

After very many, years of dealing and having to put up with the real estate "hunters and collectors" masquerading around the town I have to point out at incredibly positive customer experience dealing with this young impressively normal, professional, rational and knowledgeable young lady. Good on you Celestine keep up great work. You are the real agent of so much needed change in this industry.

Very professional and always helpful and hardly ever not smiling and wanting to help.

I initially appointed Celestine at Umbrella Realty as manager of my rental property after a glowing referral from a friend and several years dissatisfaction with another agency. From the moment I first made contact, Celestine was professional, knowledgeable and consistently provided accurate and timely advice - plus, she is simply lovely to deal with in general. Unlike other agents I dealt with in the area, there were never any issues with communication, she created a trusting relationship with our tenants and kept on top of maintenance issues. I greatly appreciated Celestine's instinct and market understanding when she spoke to me about selling - she knew I had been considering it but had felt that the market hasn't been right previously. In a short space of time the property was listed, with wonderful photographs showing it at its very best.  After just one home open we had multiple expressions of interest, a firm cash offer that was near the top of her recommended price range and were able to settle in just 35 days. During the settlement period, Celestine did a wonderful job of managing several maintenance issues (the previously unknown legacy of poor former property managers) as well as ensuring the tenants vacated seamlessly. As someone who has experienced all aspects of the property management spectrum in Bunbury over about a 10-year period, I can't recommend (or thank!) Celestine highly enough.

Celestine's professionalism, communication and dedication cannot be faulted. She truly made the process of selling, from start to finish an easy one. Highly recommended.

I would like to thank Celestine and her team for taking on our investment property.  From step 1 of assisting me with a rental appraisal through to getting the tenant in and now managing the property, the whole experience has been very smooth.

We couldn't have asked for a better experience.

The property got listed within minutes of we providing them the information and had a tenant not long after.  We have a maintenance request from the tenant which was very promptly and professionally sorted by the team at Umbrella Realty.

Highly Recommended!

I listed my house with Matilda because she's

• young and energetic, with an impressive set of "2020' e-skills;
• stylish and knows what impresses buyers; and
• most importantly, trustworthy, sensible and hardworking

I'm so pleased I did.  Matilda's clever marketing and hard work generated numerous inquiries, 18 inspections and 2 cash offers - all within 7 weeks of listing.

Matilda is a pleasure to deal with. She's flexible and has initiative.  She happily did extras for me to keep the house looking beautiful while I was away.  She constantly kept me in the loop about what was happening.

I was thrilled with every aspect of her performance.  She achieved a fantastic result for me and made the whole process easy!

I highly recommend Matilda.

"We have been happy with the whole Umbrella team from the start. The property management services are by far and away the best we have experienced, and we recently sold and were impressed with the very professional service. Highly recommended."

Soon after I bought my investment house in Bunbury the long term tenant left. The rental market was slow. Advice from other agents was that I lower the rent and be prepared to wait some time for a new tenant. I contacted Celestine Pfuhl who advertised my property, found a new tenant within a week and at an excellent rental return. I was delighted with her efficiency, expertise and great communication skills. I plan to transfer my other investment property to her management as soon as possible. Thank you, Celestine!

Umbrella Realty recently took over management of our new rental property. It took only a couple of days for them to have a tenant signed up and the whole process has been handled very professionally.

This was the first time selling and I've had an excellent experience. Celestine took away all the stress and was very responsive. She definitely puts her clients first! Will definitely keep her in mind for my future endeavours with buying and selling!

A passionate real estate agency all round. I highly recommend Umbrella Realty, Celestine is professional and exceeds all expectations.

Her on going market knowledge and effective communication have always exceeded our expectations. I would without any question fully recommend Celestine for any Real Estate matters.

I listed my property with Umbrella Realty and loved the way they dealt with the sale. They were organised and professional and it made the selling process straight forward. They were honest and upfront about any fees and charges, which meant there were no unexpected surprises. They always followed interested parties up after home opens and gave me great feedback of what people thought. Within a few weeks, I had an offer.
Thank you Umbrella Realty for all your great work!

Matilda has sold 2 of my properties in a very hard market and she did it smoothly and effortlessly.  She is very professional and easy going.  She made the selling process so simple and easy to understand.  She was always happy to answer my questions and easy to get in contact wiMatilda has sold 2 of my properties in a very hard market and she did it smoothly and effortlessly.  She is very professional and easy going.  She made the selling process so simple and easy to understand.  She was always happy to answer my questions and easy to get in contact with.  I would highly recommend her to anyone wanting to sell or buy.th.  I would highly recommend her to anyone wanting to sell or buy.